| The "With Taste" Way |
| |
| The “With Taste” Way – Our Standards & Mission |
| Excellence doesn’t happen by chance. And to make sure our operations are predictably excellent and distinctively “With Taste” every day and every time we’ve developed a special way of working. We call it “The With Taste Way”. | | | | The With Taste Way is not a formula. And it’s not one thing. It’s a philosophy that embrace every aspect of our work and describes the experience we want our clients and their guests to have, from the very first phone call…the quality of our initial proposals…the way we design and plan…the way we present our venues…the warmth of the With Taste welcome…the way we prepare and present our cuisine and beverages…the impeccable service of our managers and staff from start to finish…even the follow-up service our clients receive in the days after. |
|  |
|
| |
| The With Taste Way builds a consistent quality into every aspect of our work. It’s the secret ingredient that brings satisfied clients back to With Taste, again and again. |
| |
| Our Mission |
| The mission that drives us is simple: |
| |
| “Our Mission is to exceed our Customers Expectations.” |
| |
| We want to deliver a service that is genuinely unique and unmistakably head and shoulders above every other company in our marketplace. It’s a goal that keeps us on our toes. An ongoing process. A never ending story of continuous improvement. |
| |
| |
| Focus on Training |
| We’ve developed a company-wide quality assurance Training & Development Programme which is one of the most comprehensive programmes of its kind in the industry. Through a series of workshops, on-the-job assessment and performance related rewards, we ensure each employee has the personal confidence, technical skills, product knowledge and information they need to deliver a standard of service that is predictably excellent and distinctively “With Taste”. |
| |
| |
| Focus on Quality |
| Our 25 year experience in providing strategic foodservice solutions to diverse clients has made us responsive to market trends. Underpinning our success is our companywide ability to readily react with flexible solutions. Detailed planning together with standard operating procedures [SOPs] allows for the setting of performance targets [KPI’s] in all operations. Client contact and regular surveying of customer reaction helps us understand client needs and enshrines standards and excellence. With Taste is a fully compliant business and operates safe systems of work for all employees and clients. |
| |
| |
| Our Human touch |
We’re not the biggest - but we are the best. And our clients tell us our human touch sets us apart from the rest.
There are no formulas. Starting with a blank page and an open mind, we create a unique dining experience, every time. Polished, professional and very, very personalised.
We listen carefully. We never lose sight of the client’s brief and objectives. And we’re not afraid to bring our experience to the table and suggest new ideas where we feel they could enhance your experience. |
| |
| |
| Our Promise |
We like our Operations staff to develop a relationship with the project as soon as possible. Once they understand the promises we've made, their role is to make the journey from the briefing to the event itself, a seamless one.
We’re passionate about what we do. We care about what we present. We take each event personally. And we never forget that the little things make all the difference, that the biggest gathering is a collection of individual experiences. Consistent excellence and attention to the smallest detail, is our trademark - and our promise. |
| |
| |
| Our Customer Care |
We're not happy till our client is happy. That’s why, after each event, we ask the client to review their experience of With Taste - from the first phone call to the final mouthful - and feed back the results to everyone who made it possible.
This feedback is a core component of our management information system. It allows us to track our reputation, monitor our performance and constantly push our own boundaries in pursuit of our central ambition: to deliver a banqueting service that is truly unique.
|
| |
| |
| Our People |
The heart and soul of With Taste is a loyal and expert team who work tirelessly to keep the show on the road and bring our ethos to life. They are, without doubt, the best in the business.
In an industry where short term relationships are commonplace, we’re proud that so many of our key staff have chosen to build long term careers with us. The result is consistent excellence, the highest standards in our industry, and very happy clients who tell us again and again what we love to hear: that our people make all the difference. |
| |
| |
| Our Approach |
We believe that continuity builds enduring relationships with clients, venues and industry suppliers in the food service company industry.
In a unique partnership approach, we work hand-in-glove with venues to deliver the standards our customers expect and deserve. By assigning Operations Managers and key staff to specific venues and clients, the bonds of relationship are strengthened, we come to understand the sensitivities in every project, and we can respond flexibly to changing needs.
So our events run smoothly - and the only surprises are pleasant ones! |
